Information Technology (IT) is a popular career field for people who enjoy working with computers. But how do you break in to this field? For many young people, learning to be a technical support specialist can be a valuable first step on the path to long-term career success in IT.
Everest College of Business, Technology and Health Care’s campus in Kitchener, Ontario, currently offers a six-month Technical Support Specialist career education program that provides students with the background, knowledge and training to service common computer systems and support their users. Students will study the theory of computer systems, made familiar with popular Microsoft business applications and trained in hardware installation and configuration, system support and optimization, basic networking and help desk techniques.
Courses include:
- Managing and Maintaining PCs (A+)
- Network+
- Integration Project – Phase 1 and 2
- Windows XP Professional
The Everest program also teaches students the art of help desk customer service. Through hands-on lab work and role-playing, students get to learn how to successfully deal with often-frustrated clients and walk them through the steps necessary to solve their computer problems.
Graduates are qualified to compete for positions as:
- Computer technicians
- Technical support specialists
- First-level help-desk troubleshooters
Career Services
Upon graduation from the Technical Support Specialist program, students can take advantage of Everest’s Career Services department, which offers ongoing help in finding local employers, preparing resumes and other job-hunt essentials.
The Kitchener Campus
Everest College’s Kitchener campus is situated at 44 Gaukel Street just north of Victoria Park in Kitchener, Ontario. The campus has ample off-street parking and is easily accessible via King Street West, just two blocks to the north. For those who use public transportation, the campus is also directly across the street from the Charles Street bus terminal.
Call for More Information
For more information on the Technical Support Specialist program and other career education programs, contact Everest College today!
